Developing good communication and rapport with your contractor is probably the most important ingredient to achieving a project all parties will be happy with. It ought to be a respectful meeting of minds to achieve a common goal – a great paint job with minimum inconvenience and fuss!
Just as you want to know more about the contractor you are considering hiring, they will need to know what your wants and needs are before they can outline a work proposal.
Letting your contractor know the following information will help get your project off to a good start, and keep it on track after the work is started.
Here are some questions I always ask – this is like your frequently asked questions.
What is your overall goal for your project? Are you preparing your home for resale, or do you want to remain in your home for many years?
Cautionary note: If you’re preparing your home for resale and you just want the paint slapped on to make it look good it begs the question what happens if the home doesn’t sell and you end up with an inferior paint job and you know it because you asked for it! It is reasonable to ask for a different standard of completion (1 coat instead of two, no feathering or nominal hole filling) but no professional contractor will knowingly do a job, which they know will fail
What is your time frame to get your project started? A reasonable practice is for the contractor to quote in number of dry days or workdays required to complete existing work on the books before they can start your job.
How soon did you expect your job to be completed? Unfortunately some contractors will take on too many jobs and then spend a few hours on each in a futile attempt to try and keep everyone happy. Typically it ends up with everyone unhappy.
If it’s an exterior job and the weather turns inclement it’s reasonable for the contractor to temporarily turn his efforts to inside work and then return in short order. Ask what their policy is and for how long they might be away in the event of poor weather.You might want to ask if once they start the job they continue until the job is complete.
Have you established a budget for your project? Will an estimate amount above your initial budget prevent you from proceeding with your work?
Have you had other projects completed by professional contractors? How did it turn out?
Do you have specific needs concerning daily work schedules? It might be a daily sweep up or you want the contractor to complete the day’s work before the kids come home or no power tools before 9 AM.
What information will you want to have from your contractor as your work progresses?
In general, spending a little time getting to know your contractor and explaining your needs will go a long way in helping your contractor provide you the service you deserve.
Painting contractors are business owners who want to develop a reputation for providing their customers outstanding service. Since most painting contractors relish the opportunity to get referrals made by satisfied customers, they have a vested interest in making sure you are 100% satisfied. Reputation is very important.
Stephen’s Edge: I think you can tell from the information that I have provided on my website that I take great pride in completed projects that make my customers happy and they in turn refer me to friends, family and business contacts. 204-229-9980
One of my primary goals on my website is to let you know we operate in a straightforward manner. Ask me a questions and I will give you the answer without dodging.
I will give you the best advice and let you decide if we are the right painting contractor for you. We are the right choice for many people.
Many folks have called us after and lamented not hiring us in the first place. We appreciate that too but would prefer that you choose us first so you have no regrets.
Just for the record – I answer most calls and when I don’t I almost always call back within 2 hours. My phone is on 12 hours a day, 6 days a week (I do have a life!).
We provide realistic start and finish dates and we are motivated to complete your project as that is the only way we get paid.
If that all sounds right to you, please call me to set up an initial visit.
Unforeseen Items – Change Orders – Most contractors especially the low bidders will never bring this up.
Another important item to discuss with your contractor is how any unforeseen work conditions will be handled after the work is underway. This isn’t to suggest that every job will have unforeseen work conditions, but in case something comes up it’s a good idea to know how you and your contractor will handle them.
A typical example: During the surface preparation it’s discovered that some siding has rotted out and needs replacing. The siding appeared to be in acceptable condition when the work proposal was being written, but now it’s obvious that the siding needs replaced.
Had this been known beforehand, the contractor would have included it in the work proposal. Now that the job is underway a “Change Order” is written for the additional work and approved by the homeowner.
Stephen’s Edge: Determining how any additional work items will be handled BEFORE work begins will give both the consumer and contractor peace of mind, and will ensure the needed work is completed to the building owners satisfaction
Most contractors will build in an amount to cover extras, as there are invariably items that can’t be seen or appreciated until work has started. The contractor no more wants to have to ask for more money than you want to pay it.
On the other hand there are companies that offer very low rates example $59.99 per room. This is a perfectly legal practice and a legitimate marketing strategy. Unfortunately, with that being said all the things you’d think you get as part of the service are extra.
I give you my word if you only end up paying $99.99 per room for a great paint job I’ll eat my paint brushes.